Refund and Returns Policy

Last Updated: October 26, 2026

At Fracozbuy, we aim to provide a reliable and transparent digital shopping experience. This policy explains how refunds are handled for purchases made through our website.

1.

Refund Eligibility

Refunds may be considered in the following situations:

  • Failed Orders: Payment has been received, but the ordered product cannot be delivered.
  • Duplicate Payments: The same order has been paid for more than once.
  • Invalid Digital Products: A supplied game key or digital code is verified to be invalid and the issue cannot be resolved.
  • Technical Issues: A verified technical problem prevents delivery or activation of the purchased product.
  • Other Eligible Cases: Requests that qualify under applicable consumer protection laws.

(Each request will be assessed based on the order status, available evidence, and applicable requirements.)

 

2.

Non-Refundable Orders

Refunds will generally not be available for digital products that have been successfully delivered, activated, redeemed, or used as intended.

Refunds may also be declined where an issue results from incorrect customer-provided information, undisclosed customer-side technical limitations, or failure to meet clearly stated product requirements. These conditions do not override any rights provided by applicable law.

 

3.

Game Top-Up, Gift Cards and Game Keys

Customers should carefully check their User ID, Player ID, server, region, platform, and other required information before placing an order.

Successfully processed top-ups and redeemed digital codes are generally non-refundable. However, verified delivery failures, invalid products, and other eligible issues will be reviewed for an appropriate resolution.

 

4.

Payment Remark Policy

When making a payment through the applicable payment method, customers must enter "pay" as the payment remark.

  • If the required remark is entered correctly, the payment can proceed according to the normal payment process.
  • If the remark is missing or incorrect, NPR 20 will be deducted, and the remaining amount will be automatically credited to the customer's Fracozbuy My Wallet.
  • Customers should ensure that their payment details and order information are correct before completing the transaction.

(The automatic Wallet credit described above is subject to the applicable payment processing conditions.)

 

5.

Refund Method

Approved refunds will be credited to the customer's Fracozbuy My Wallet automatically, where supported by the applicable refund process.

Refunds will not necessarily be returned directly to the original payment method. Customers may use the available My Wallet balance in accordance with the website's Wallet terms and withdrawal rules.

 

6.

Refund Processing

Refund processing time may vary depending on the nature of the issue, order status, and payment verification requirements.

Customers will be informed of relevant updates where necessary. Wallet withdrawal requests are handled separately under the My Wallet Withdrawal Policy.

 

7.

How to Contact Us

For refund requests, payment issues, or order-related concerns, please visit the Contact Us page on the Fracozbuy website.

Please include your Order ID, payment details, and relevant supporting evidence when contacting our support team.

 

8.

Policy Updates

Fracozbuy may update this policy when necessary. Changes will be published on this page with the revised date.

Nothing in this policy is intended to limit consumer rights or legal remedies that cannot lawfully be excluded under applicable law.

 

My Wallet Withdrawal FAQ

1. How can I withdraw my My Wallet balance?

To request a withdrawal, log in to your Fracozbuy account and follow the available withdrawal instructions. You must provide your Fracozbuy username and select or mention your preferred withdrawal method.

2. What information is required for a withdrawal request?

You must provide your Fracozbuy username, preferred withdrawal method, and the required payment details, such as your wallet number or bank account information, depending on the selected method.

Please ensure that all information is accurate before submitting your request.

3. Is there a minimum or maximum withdrawal limit?

No. Fracozbuy has no minimum or maximum withdrawal limit. You may request to withdraw any amount up to your eligible and available My Wallet balance.

4. Is there any withdrawal fee?

Fracozbuy does not charge any withdrawal fee. You can withdraw your eligible and available My Wallet balance without any fee charged by Fracozbuy. However, if any fee is charged by an external bank or payment provider, such charges may apply separately and are outside Fracozbuy's control.

5. How long does withdrawal review take?

Withdrawal requests are generally reviewed within 24–48 hours after submission. This is the estimated review period and does not guarantee when the funds will arrive in your account.

6. Where will my withdrawn funds be sent?

Approved withdrawals will be processed through the withdrawal method you selected or specified in your request, subject to the available payment options. Please provide the correct payment details to avoid delays or failed transactions.

7. When will I receive my withdrawn funds?

After your withdrawal request is approved, the payment will be processed. The time required for the funds to reach your account may vary depending on the selected payment method, bank, or payment provider.

8. Why is my withdrawal request pending?

Your request may still be under review, awaiting verification, or undergoing payment processing. If your request remains pending beyond the expected review period, please contact us through the Contact Us page.

9. What should I do if my withdrawal fails?

Please contact us through the Contact Us page and provide your Fracozbuy username, withdrawal reference (if available), selected withdrawal method, and relevant transaction details. Our team will review the issue and assist you.

10. Can I withdraw my entire My Wallet balance?

Yes. You may request to withdraw your entire eligible and available My Wallet balance, provided the amount is available for withdrawal and the required verification is completed.